Process Simulation
Simulating your processes and services is the way to ‘try before you buy’. Whether its working out how to improve contact centre performance, where to deploy police officers or how to improve Planning Applications, by building a detailed model, you can make as many changes as you want ‘in the lab’ without risking reputation or service delivery. Our powerful models let you fine tune and test ideas and find which work best or tweak and iterate for improved results.
Engaging users
Process simulation is also at the heart of our philosophy of engagement. When people have the chance to test and prove their ideas and see them come to life on screen, confidence rises. The debate moves on from ‘will it work?’ to ‘when do we start?’
Unparalleled realism
Process simulation is far more realistic than spreadsheets can ever achieve. If the service has ‘busy mornings’, transactions that can sometimes be complex or time consuming and sometimes easier, or staff with different skills levels then simulations are needed to capture the complexity. When what happens in one part of the system influences another or the link between cost and performance needs to be assessed, then no formulae can truthfully predict the potential consequences, only a simulation can provide for confident improvement planning.
Lean, 6-sigma, systems thinking…
Whatever your preferred approach to thinking about your processes, process simulation provides the way to test and refine ideas to see if they work as well in practice as they do in theory. We’re agnostic on process improvement methodologies, and are more interested in what works in specific situations.
